About

Ganga Siva Krishna Palla is a seasoned Technical Lead at Kore.ai with over 7 years of experience in building scalable, high-performance backend systems. He specializes in architecting microservices-based, event-driven, and fault-tolerant platforms using Node.js, TypeScript, and Python. His core strengths lie in designing distributed systems, leading engineering efforts end-to-end, and delivering cloud-native solutions with a strong emphasis on observability, CI/CD automation, and integration with third-party ecosystems. Ganga has hands-on expertise in a wide range of technologies including AWS (Lambda, S3, ECS), Kubernetes, Docker, Serverless, and modern API paradigms like REST, GraphQL, gRPC, and WebSockets. His experience spans multiple domains — from conversational AI and NLP pipelines using LangChain and RAG architectures to building robust data and messaging layers using PostgreSQL, MongoDB, Redis, Kafka, and RabbitMQ. He is also skilled in production-grade monitoring with OpenTelemetry, Prometheus, and the ELK stack. At Kore.ai, Ganga has led several impactful projects, such as Kore-Monitor, a distributed tracing system that improved performance by 25% and reduced issue resolution time by 30%, and a CI/CD pipeline automation effort that enabled zero-downtime releases with 96% operational efficiency. He also re-engineered core publishing services for long-term scalability, built a custom rate-limiting engine that halved request failures, and developed an integrated CRM widget for Zendesk, Dynamics 365, and Salesforce. Ganga is also experienced in supporting live production systems, actively participating in diagnosing and resolving critical issues, and contributing to platform stability and customer satisfaction. His passion for software extends beyond the workplace — from experimenting with AI-driven tools to building side projects like a Python-based email lookup engine that processes millions of LinkedIn profiles for B2B lead generation. He believes in mentoring teams, promoting clean system design, and leading initiatives that drive tangible business outcomes. Ganga holds a B.Tech in Computer Science from IIIT RGUKT and continues to push the boundaries of backend engineering with a strong focus on clarity, scalability, and real-world impact.